How to Contact Wall Street Journal Customer Service: Phone, Email, Chat & App Help
The Wall Street Journal (WSJ) is a leading source of news, analysis, and financial insights. Whether you’re managing your subscription, resolving billing issues, or troubleshooting login problems, contacting WSJ customer support is essential for resolving concerns quickly. This guide outlines all the ways you can get in touch with Wall Street Journal customer service for fast and effective assistance.
Customer Service Contact Methods
Wall Street Journal offers multiple ways to connect with their customer support team, including phone, email, live chat, and in-app support. Below are all the methods available:
Phone Numbers
If you prefer to speak directly to a representative, contacting WSJ by phone is one of the fastest options. Below are the relevant phone numbers:
| Department | Phone Number | Availability |
|---|---|---|
| General Customer Support (US) | 1-800-JOURNAL (1-800-568-7625) | Monday–Friday: 7 AM–8 PM (ET) Saturday: 7 AM–3 PM (ET) |
| International Support | +1-609-627-1351 | Monday–Friday: 7 AM–8 PM (ET) |
| WSJ Asia Support | +852-2831-2504 | Monday–Friday: 9 AM–6 PM (HKT) |
| WSJ Europe Support | +44-20-3426-1313 | Monday–Friday: 7 AM–6 PM (GMT) |
Emails
While WSJ primarily encourages users to contact them via phone or chat for faster support, they do offer email support for specific concerns. Responses via email may take longer.
| Purpose | Email Address |
|---|---|
| General Customer Support | support@wsj.com |
| Subscription and Billing Issues | billing@wsj.com |
| Privacy or Security Concerns | privacy@dowjones.com |
Note: For urgent issues, it’s recommended to use phone or live chat instead of email.
Website Chatbot
The Wall Street Journal website offers a live chatbot to assist with common issues such as subscription management, billing inquiries, and account troubleshooting. The chatbot is available 24/7 and can escalate your issue to a live agent during business hours if necessary.
Steps to Use the Website Chat:
- Visit the WSJ Customer Center.
- Click on the “Chat” option in the bottom-right corner of the screen.
- Type your query into the chatbot. If needed, request to speak with a live agent.
In-App Support
For users who prefer managing their subscriptions on the go, the WSJ mobile app provides in-app support. Here’s how to access it:
- Open the Wall Street Journal app on your mobile device.
- Tap on the menu icon (usually in the top-left or bottom-right corner).
- Select Help & Support.
- Choose your issue or select the option to contact customer service.
Response Time Expectations
Depending on the method you choose, response times for WSJ customer support can vary. Below are the average wait times:
| Method | Expected Response Time |
|---|---|
| Phone | Immediate (during business hours) |
| Chatbot | Immediate (live agents during hours) |
| 24–48 hours | |
| In-App Support | Varies; typically within 24 hours |
Tips for Getting Help Faster
To ensure your issue is resolved as quickly as possible, follow these tips:
- Call During Off-Peak Hours: Early mornings and late evenings tend to have shorter wait times for phone support.
- Be Prepared: Have your subscription details, account number, or billing information ready before calling or chatting.
- Use Live Chat for Minor Issues: Chat is often faster for questions about subscription changes or quick fixes.
- Check the FAQ: Many common questions are answered in the Wall Street Journal Help Center.
Common Issues Customers Ask About
Here are some common topics customers typically contact WSJ support for:
- Subscription cancellations or upgrades
- Issues accessing digital content or login problems
- Billing disputes or payment failures
- Delivery issues for the physical newspaper
- Changing account preferences or updating contact details
Helpful Links
For quick access to Wall Street Journal’s official support resources, use the links below:
By following this guide, you’ll be able to contact Wall Street Journal customer service with ease and resolve your concerns as quickly as possible. Whether you choose to call, email, or use live chat, WSJ’s support team is ready to assist.
