How to Contact Spokeo Customer Service: Phone, Email, Chat & App Help
Introduction
Spokeo is a popular people search platform that provides users with detailed information about individuals, including contact details, addresses, and public records. Whether you’re managing your subscription, resolving billing issues, or experiencing technical difficulties, Spokeo’s customer service team is available to help. This guide will walk you through all the ways you can contact Spokeo customer service for fast and effective support.
Customer Service Contact Methods
Phone Numbers
If you prefer speaking with a representative, Spokeo provides phone support for customer inquiries. Below are the details:
| Phone Number | Purpose | Availability |
|---|---|---|
| 1-888-906-0849 | General Customer Support | Monday–Friday, 5:00 AM–8:00 PM (PT) |
| 1-877-913-3088 (Billing Team) | Billing & Subscription Help | Monday–Friday, 5:00 AM–8:00 PM (PT) |
For faster service, try calling early in the morning or during off-peak hours.
Emails
Spokeo offers limited email support. While they encourage users to use phone or chat options for faster assistance, emails can be used for less urgent inquiries or specific issues.
| Email Address | Purpose |
|---|---|
| support@spokeo.com | General Support & Inquiries |
Note: Email responses may take up to 24-48 hours. For urgent matters, consider using phone or live chat instead.
Website Chatbot
Spokeo’s website features a chatbot that can assist with a variety of common issues, such as:
- Resetting your password
- Managing your subscription
- Canceling your account
- General account troubleshooting
To access the chatbot:
- Visit Spokeo’s Contact Page.
- Click on the chat icon in the bottom-right corner.
- Follow the prompts to describe your issue. The chatbot will either assist you directly or escalate your request to a human agent if necessary.
The chatbot is available 24/7; however, human agents are only available during regular business hours (Monday–Friday, 5:00 AM–8:00 PM PT).
In-App Support
If you’re using Spokeo’s mobile app, you can contact customer support directly within the app. Here’s how:
- Open the Spokeo app on your device.
- Navigate to the Settings menu.
- Tap on Help & Support.
- Choose your issue from the provided options or select “Contact Us” to send a message.
The in-app support feature is convenient for managing account-related issues while on the go.
Response Time Expectations
Here’s a quick overview of the average response times for each support channel:
| Support Method | Estimated Response Time |
|---|---|
| Phone | Immediate (during hours) |
| Chatbot | Instant |
| 24–48 hours | |
| In-App Support | 24–48 hours |
Tips for Getting Help Faster
Follow these tips to resolve your issue as quickly as possible:
- Call During Off-Peak Hours: Early mornings and late afternoons tend to have shorter wait times.
- Use the Chatbot for Simple Issues: Many issues like password resets or subscription cancellations can be resolved instantly using the chatbot.
- Be Prepared: Before contacting support, have your account information (e.g., email address, subscription details) ready to speed up the process.
- Clearly Describe Your Issue: Provide as much detail as possible when submitting a request to avoid unnecessary back-and-forth communication.
Common Issues Customers Ask About
These are some of the most common topics customers contact Spokeo about:
- Subscription cancellation
- Refund requests
- Billing discrepancies
- Password recovery
- Updating account information
- Troubleshooting search results
For quick answers, check out Spokeo’s Help Center for FAQs and guides.
Helpful Links
Here are some useful links to help you navigate Spokeo’s support system:
By using the resources and tips provided in this guide, you can contact Spokeo’s customer service team efficiently and resolve your concerns quickly. Whether you choose to call, email, or use the chatbot, Spokeo is committed to providing quality support for all customers.
