How to Contact Rocket Lawyer Customer Service: Phone, Email, Chat & App Help
Rocket Lawyer provides simple and affordable online legal services, from document creation to legal advice. Whether you need assistance with billing, account access, or technical issues, their customer support team is ready to help. This guide will show you all the ways to reach Rocket Lawyer's customer service quickly and efficiently.
Customer Service Contact Methods
Rocket Lawyer offers several ways to get in touch with their support team, including phone, email, live chat, and in-app help. Below, you'll find detailed instructions for each option.
Phone Numbers
If you'd prefer to speak directly with a representative, Rocket Lawyer provides a customer service phone line. Here are the details:
| Phone Number | Purpose | Availability |
|---|---|---|
| 1-877-881-0947 (US) | General Customer Support | Monday–Friday, 6:00 AM–6:00 PM PT |
Make sure to have your account information ready when calling to expedite the process.
Emails
Rocket Lawyer does not prominently offer email-based customer support for general inquiries. They prefer customers use live chat or call for faster assistance. However, if you need to report fraud or other specific issues, you can reach out via the following email:
| Email Address | Purpose |
|---|---|
| support@rocketlawyer.com | Fraud or escalations |
Note: For general queries, using phone or chat support is recommended for a quicker response.
Website Chatbot
Rocket Lawyer's website features an interactive chatbot designed to assist with common issues like account access, billing concerns, and document inquiries. Here's how to access it:
- Visit Rocket Lawyer's official website.
- Click on the "Help" or "Chat" button in the bottom right corner of the screen.
- Type your query, and the chatbot will provide guidance or escalate you to a live agent if needed.
The chatbot is available 24/7, but live agent hours match the phone support hours (Monday–Friday, 6:00 AM–6:00 PM PT).
In-App Support
If you're using the Rocket Lawyer mobile app, you can contact customer service directly within the app. Follow these steps:
- Open the Rocket Lawyer app on your device.
- Navigate to the Settings or Support section.
- Use the live chat option or find additional contact details.
This method is especially convenient if you're on the go and need immediate assistance.
Response Time Expectations
The time it takes to get a response from Rocket Lawyer depends on the contact method you choose. Here's a quick breakdown:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate during working hours |
| Chat | Immediate during working hours |
| 24–48 hours | |
| In-App Support | Immediate during working hours |
For urgent issues, phone or chat support is your best option.
Tips for Getting Help Faster
Here are some useful tips to ensure you get assistance as quickly as possible:
- Call during off-peak hours: Early mornings (6:00 AM–8:00 AM PT) typically have shorter wait times.
- Use chat for simple queries: The chatbot can resolve many issues instantly without waiting for a human agent.
- Have your account details ready: Providing your account email, subscription ID, or other relevant information will speed up the process.
Common Issues Customers Ask About
Rocket Lawyer's customer service team frequently handles the following types of inquiries:
- Billing and subscription management
- Technical issues with document editing
- Canceling a free trial or subscription
- Resetting passwords or accessing accounts
- Questions about legal service plans
If your issue matches one of these, check their Help Center for quick answers before contacting support.
Helpful Links
Below are some links to Rocket Lawyer's official resources:
By following this guide, you can easily connect with Rocket Lawyer's customer service team and resolve your issues efficiently. Whether you prefer phone, chat, or in-app support, Rocket Lawyer has options to assist you every step of the way.
