How to Contact New York Times Digital Customer Service: Phone, Email, Chat & App Help

Introduction

The New York Times Digital offers a wide range of news and subscription services to millions of readers worldwide. Whether you need help managing your subscription, resolving billing issues, or troubleshooting technical problems, their customer service team is here to assist. In this guide, we’ll show you the fastest and easiest ways to get in touch with The New York Times Digital’s customer support team.

Customer Service Contact Methods

Phone Numbers

Speaking to a live agent can often provide the quickest resolution to your issue. Below is a list of the key phone numbers for New York Times Digital customer support:

Phone Number	Purpose	Availability
1-800-698-4637 (U.S.)	General customer service	Mon-Fri: 7 a.m.–10 p.m. ET Sat-Sun: 7 a.m.–3 p.m. ET
+1-844-698-4637 (International)	Support for global subscribers	Mon-Fri: 7 a.m.–10 p.m. ET Sat-Sun: 7 a.m.–3 p.m. ET

When calling, have your account or subscription details ready to expedite the process.

Emails

The New York Times Digital primarily encourages users to use phone or chat support for faster assistance. However, you can use the following email addresses for specific inquiries:

Email Address	Purpose
help@nytimes.com	General customer support
billing@nytimes.com	Billing and payment issues
fraud@nytimes.com	Report account fraud or unauthorized access

Expect responses within 24-48 hours for email inquiries.

Website Chatbot

The New York Times Digital website features a chatbot for quick assistance with common issues. The chatbot can help with:

Subscription management
Account recovery
Billing questions

To access the chatbot:

Visit The New York Times Help Center.
Click on the “Chat” icon in the bottom-right corner.
Type your question or select a topic from the menu.

If the chatbot cannot resolve your issue, you can request to speak with a live agent during operating hours.

In-App Support

For subscribers using The New York Times mobile app, help is just a few taps away. Here’s how to access support within the app:

Open The New York Times app.
Tap the Profile icon or Settings menu.
Scroll down and select Help or Contact Support.
Choose your issue and follow the prompts to connect with a representative.

The in-app support feature is ideal for account and app-specific questions.

Response Time Expectations

Here’s what you can expect for response times based on the contact method you choose:

Contact Method	Estimated Response Time
Phone	Immediate (during business hours)
Chatbot/Live Chat	Immediate or within a few minutes
Email	24-48 hours
In-App Support	Within 1 business day

For urgent matters, phone or live chat is recommended.

Tips for Getting Help Faster

Here are some tips to save time and get your issue resolved quickly:

Call During Off-Peak Hours: Avoid calling during lunchtime or weekends when wait times may be longer.
Use Live Chat for Quick Fixes: Chat support is often the fastest way to resolve simple issues.
Prepare Your Information: Have your subscription details, payment method, or account email ready before contacting support.
Check the Help Center First: Many common issues have solutions available in The New York Times Help Center.

Common Issues Customers Ask About

Below are some of the most common issues that New York Times Digital customer service can help resolve:

Subscription cancellations or changes
Billing discrepancies or refunds
Login and password recovery
Managing newsletter preferences
Troubleshooting app or website issues

Helpful Links

Here are some quick links to help you access support resources:

By following this guide, you can easily contact The New York Times Digital customer service and resolve your issue quickly. Whether through phone, chat, or email, their support team is ready to assist you every step of the way.