How to Contact KiwiCo Customer Service: Phone, Email, Chat & App Help
KiwiCo provides hands-on science and art kits for kids of all ages, inspiring creativity and learning through fun projects. Whether you’re dealing with a billing issue, need help managing your subscription, or have questions about a product, KiwiCo's customer service team is here to assist. This guide will help you quickly and easily contact KiwiCo's support team through various methods.
Customer Service Contact Methods
KiwiCo offers several ways to reach their customer service team, making it easy to find help when you need it. Below are the main contact methods, including phone, email, chatbot, and in-app support.
Phone Numbers
If you prefer speaking directly to a representative, KiwiCo’s customer service team is available via phone. Here’s how to reach them:
| Phone Number | Purpose | Availability |
|---|---|---|
| +1 (800) 714-4828 | General customer support | Mon–Fri, 6 AM–5 PM PT |
Note: KiwiCo does not currently offer 24/7 phone support, so plan your call during business hours.
Emails
For those who prefer written communication, KiwiCo provides email support. Be sure to include all necessary details (e.g., order number, account email) to get a faster response.
| Email Address | Purpose |
|---|---|
| support@kiwico.com | General inquiries and support |
| billing@kiwico.com | Billing-related questions |
Tip: KiwiCo recommends using their online form or chatbot for faster resolution over email.
Website Chatbot
KiwiCo’s website also features a chatbot for quick assistance. The chatbot can help resolve common issues like tracking orders, updating account details, or providing FAQs. If your issue requires additional help, the chatbot can escalate your request to a human agent.
How to Access the Chatbot:
- Visit KiwiCo’s Help Center.
- Click the chat icon in the bottom-right corner.
- Follow the prompts to get assistance or connect to a representative.
Availability: 24/7 for automated assistance; human agents available during business hours.
In-App Support
If you’re using KiwiCo’s mobile app, contacting support is simple and convenient. Here’s how to get help through the app:
- Open the KiwiCo app on your device.
- Navigate to the “Help” or “Support” section in the menu.
- Choose your issue or use the contact form to reach customer service.
The in-app support option is ideal for managing your subscription or troubleshooting app-related concerns.
Response Time Expectations
KiwiCo strives to respond to customer inquiries as quickly as possible. Here’s an overview of typical response times for each contact method:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate during business hours |
| 24–48 hours | |
| Chatbot | Instant for FAQs; 1–2 hours for agent |
| In-App Support | 24–48 hours |
For urgent issues, phone or chatbot support is recommended.
Tips for Getting Help Faster
Here are some tips to ensure your issue is resolved quickly:
- Call Early in the Day: Avoid high call volumes by contacting KiwiCo shortly after their phone lines open.
- Use the Chatbot for Common Issues: The chatbot can handle many requests instantly without needing a human agent.
- Provide Details Upfront: Whether emailing or chatting, include relevant information like your order number, account email, and a clear description of the issue.
- Check the Help Center: Many common questions are answered in the KiwiCo Help Center, saving you the need to contact support.
Common Issues Customers Ask About
Here are a few topics KiwiCo’s customer service team frequently assists with:
- Subscription management (pausing, canceling, or changing your subscription)
- Billing inquiries and refunds
- Shipping delays or tracking issues
- Product replacements or missing items
- Gift card redemption and account credits
For step-by-step guides on these topics, visit KiwiCo’s Support Page.
Helpful Links
Here are some useful links to get started with KiwiCo support:
KiwiCo’s customer service team is dedicated to ensuring you have the best experience with their products. Use this guide to quickly find the support you need and get back to enjoying your KiwiCo projects!
