How to Contact Intuit QuickBooks Customer Service: Phone, Email, Chat & App Help
QuickBooks by Intuit is a leading accounting software used by businesses and individuals worldwide for managing finances, invoicing, payroll, and more. However, users may occasionally need to contact QuickBooks customer service for assistance with issues such as billing inquiries, technical problems, account access, or troubleshooting errors. This guide outlines all the ways to get in touch with QuickBooks support quickly and effectively.
Customer Service Contact Methods
QuickBooks offers multiple customer support channels to ensure their users can get the help they need. Below is a breakdown of the various ways to contact Intuit QuickBooks customer service.
Phone Numbers
Speaking directly with a representative is often the fastest way to resolve complex issues. Here are the key QuickBooks phone numbers:
| Support Type | Phone Number | Availability |
|---|---|---|
| General Customer Support | 1-800-446-8848 | Monday–Friday: 6 AM to 6 PM PT |
| QuickBooks Online | 1-833-707-2883 | Monday–Friday: 6 AM to 6 PM PT |
| QuickBooks Payroll | 1-888-712-9702 | Monday–Friday: 6 AM to 6 PM PT |
| QuickBooks Payments | 1-800-558-9558 | Monday–Friday: 6 AM to 6 PM PT |
Tips:
- Have your account information ready for faster service.
- Call during off-peak hours (early mornings or late afternoons) to avoid long wait times.
Emails
Currently, Intuit does not actively promote email support for QuickBooks. Most issues are resolved through phone, live chat, or the QuickBooks website. If email is your preferred method, you can use the following option:
| Email Address | Purpose |
|---|---|
| QBCares@intuit.com | General inquiries and feedback |
Note: Email responses may take longer than phone or chat. For urgent matters, use other methods.
Website Chatbot
QuickBooks provides a chatbot on its official website to assist users with common questions and troubleshooting. Here’s what you need to know:
- Availability: 24/7 for basic inquiries.
- Capabilities: The chatbot can answer FAQs, guide you through troubleshooting, and escalate issues to a human agent if needed.
- How to Access:
- Visit the QuickBooks Support Page.
- Click on the “Chat with us” option.
- Follow the prompts to describe your issue.
In-App Support
For QuickBooks Online or the QuickBooks Mobile App, users can access support directly within the platform. Follow these steps:
- Open the QuickBooks app or log in to your QuickBooks Online account.
- Click on the Help icon (usually a question mark or “?” symbol).
- Select Contact Us.
- Choose your issue and select how you’d like to connect (chat or callback).
This method is particularly convenient for those already logged into their accounts, as it provides personalized support based on your account details.
Response Time Expectations
Intuit QuickBooks aims to resolve customer queries efficiently. Below are the approximate response times for each method:
| Support Method | Response Time |
|---|---|
| Phone | Immediate to 15 minutes (depending on call volume) |
| Chat | Immediate to 10 minutes |
| 1–2 business days | |
| In-App Support | Immediate to 15 minutes |
Tips for Getting Help Faster
To save time and get assistance quickly, follow these tips:
- Use Chat for Simple Issues: Chat is ideal for basic troubleshooting and quick answers.
- Call During Off-Peak Hours: Early mornings (6–8 AM PT) often have shorter wait times.
- Prepare Your Information: Have your account details, billing info, and error messages ready to speed up the process.
- Check the Help Center First: Many common issues are addressed in Intuit’s Help Center.
Common Issues Customers Ask About
Here are some of the most common topics QuickBooks users contact support about:
- Billing questions and subscription cancellations.
- Troubleshooting login or account access issues.
- Resolving payroll errors or tax discrepancies.
- Assistance with payment processing.
- Fixing software installation or update problems.
Helpful Links
Below are official resources for QuickBooks support and self-help:
By using the contact methods and tips outlined in this guide, you can efficiently resolve your QuickBooks-related issues and get back to managing your finances seamlessly.
