How to Contact Guitar Tricks Customer Service: Phone, Email, Chat & App Help
Guitar Tricks is a leading online platform offering guitar lessons for players of all skill levels. Whether you’re a beginner learning your first chords or an advanced player refining your techniques, Guitar Tricks provides comprehensive resources. If you need assistance with billing, technical issues, or account management, their customer service team is ready to help. This guide will walk you through all the ways to contact Guitar Tricks customer support quickly and efficiently.
Customer Service Contact Methods
To ensure you get the help you need, Guitar Tricks offers several ways to contact their customer support team. Below are the details for each method.
Phone Numbers
While Guitar Tricks primarily focuses on online support, phone support is sometimes available for specific issues. Currently, direct phone numbers are not listed on their website. It’s best to use other methods such as email or chat for swift assistance.
Emails
Email is a reliable way to reach out to Guitar Tricks for customer support. While they do not provide multiple email addresses for different purposes, they have a general customer support email for all inquiries.
| Email Address | Purpose | Response Time |
|---|---|---|
| support@guitartricks.com | General inquiries (billing, account, technical issues) | 1-2 business days |
Note: Email is best for non-urgent issues, such as questions about your subscription or reporting a bug.
Website Chatbot
Guitar Tricks offers a chatbot on their official website to assist with frequently asked questions and basic troubleshooting. Here’s what you need to know:
- Availability: 24/7 automated assistance.
- Capabilities: The chatbot can provide instant answers to common questions about technical issues, billing, and account settings.
- Human Agent Escalation: If your issue requires further support, the chatbot can connect you to a customer service representative during business hours.
How to access the chatbot:
- Visit the Guitar Tricks website.
- Click on the "Help" or "Chat" button in the lower corner of the screen.
- Follow the prompts to describe your issue.
In-App Support
If you’re using the Guitar Tricks mobile app, you can also access support directly within the app. This is particularly useful for billing or app performance issues.
How to contact support via the app:
- Open the Guitar Tricks app on your device.
- Tap the Menu (three horizontal lines) in the top-left corner.
- Select Help & Support.
- Choose the relevant issue or use the contact form to send a message.
Response Time Expectations
Here’s how long you can typically expect to wait for a response based on the contact method you choose:
| Contact Method | Estimated Response Time |
|---|---|
| 1-2 business days | |
| Chatbot (Automated) | Instant |
| Chat with Agent | Within a few minutes during business hours |
| In-App Support | 1-2 business days |
Tips for Getting Help Faster
Here are some tips to ensure you get assistance as quickly as possible:
- Be Clear and Concise: When submitting a question or issue, include all relevant details such as your account email, subscription type, and a description of the problem.
- Use Chat for Urgent Issues: For faster resolutions, use the chatbot or live chat option rather than email.
- Contact During Off-Peak Hours: If you’re chatting with an agent, try reaching out earlier in the day to avoid busy periods.
Common Issues Customers Ask About
Guitar Tricks customer service frequently assists users with the following issues:
- Billing and subscription questions (e.g., canceling or upgrading plans).
- Technical issues with videos or app functionality.
- Account login problems.
- Accessing lessons or course materials.
- Refund requests.
If your question matches one of these concerns, you might find an answer on their FAQ page before contacting support.
Helpful Links
Here are some quick links to help you navigate Guitar Tricks and get support:
- Guitar Tricks Support Page
- FAQ Section
- Guitar Tricks Mobile App (iOS)
- Guitar Tricks Mobile App (Android)
Guitar Tricks is dedicated to providing excellent customer service, ensuring that you can focus on enjoying your guitar-playing journey. Use the methods above to resolve any concerns quickly and efficiently!
