How to Contact Grove Collaborative Customer Service: Phone, Email, Chat & App Help
Grove Collaborative is a popular online retailer offering eco-friendly household and personal care products. Whether you have questions about your orders, need help managing your subscription, or want to report an issue, contacting their customer service is straightforward. In this guide, we’ll walk you through all the ways to reach Grove Collaborative customer support quickly and efficiently.
Customer Service Contact Methods
Grove Collaborative provides multiple ways to get in touch with their customer service team. Below, we’ve outlined the primary methods with step-by-step instructions and other relevant details.
Phone Numbers
If you prefer to speak with a representative directly, Grove Collaborative offers phone support. Here's the contact information:
| Phone Number | Purpose | Availability |
|---|---|---|
| 1-844-GROVE75 (1-844-476-8375) | General customer support | Monday–Friday, 9 AM to 5 PM PST |
Note: Phone support may experience higher wait times during peak hours. For quicker assistance, consider alternate methods like chat or email.
Emails
Email support is a convenient option for non-urgent inquiries. Grove Collaborative aims to respond within 24–48 hours, depending on the nature of your request.
| Email Address | Purpose |
|---|---|
| support@grove.co | General inquiries |
| billing@grove.co | Billing and payment issues |
| feedback@grove.co | Suggestions and feedback |
Important: For the fastest response, include your order number and a detailed description of your issue in the email.
Website Chatbot
Grove Collaborative’s website offers a chatbot for instant support. It can assist with common issues like:
- Tracking orders
- Managing subscriptions
- Answering product-related questions
If the chatbot cannot resolve your issue, it will escalate your request to a human representative.
How to Use the Website Chatbot:
- Visit Grove Collaborative’s Help Center.
- Click on the chat icon in the bottom-right corner of the page.
- Type your query and follow the chatbot's prompts.
The chatbot is available 24/7, but human agent support is typically only available during business hours.
In-App Support
If you use the Grove Collaborative mobile app, you can access customer support directly within the app. This is a quick and efficient way to get help while managing your account on the go.
Steps to Contact Support via the App:
- Open the Grove Collaborative app on your mobile device.
- Navigate to the Help Center or Support section in the menu.
- Choose your issue from the list of common topics or send a message to customer support.
The in-app messaging system connects you to a Grove Collaborative agent who can assist with your concerns.
Response Time Expectations
Here’s an overview of how long you can expect to wait for a response from Grove Collaborative’s customer service team:
| Contact Method | Typical Response Time |
|---|---|
| Phone | 5–15 minutes (during business hours) |
| 24–48 hours | |
| Website Chatbot | Instant (human escalation may take longer) |
| In-App Support | 24 hours |
Tips for Getting Help Faster
Follow these tips to resolve your issue as quickly as possible:
- Use Chat for Simple Issues: For straightforward questions like tracking an order or updating account details, the chatbot is the fastest option.
- Call During Non-Peak Hours: Try calling early in the morning or mid-afternoon to avoid long hold times.
- Prepare Information in Advance: Have your order number, account email, and a clear description of your issue ready before contacting support.
- Be Specific in Emails: Include all relevant details to avoid delays caused by follow-up questions.
Common Issues Customers Ask About
Here are some of the most common reasons customers contact Grove Collaborative support:
- Trouble logging into their account
- Modifying or canceling subscriptions
- Tracking or reporting a delayed order
- Billing discrepancies
- Product returns or exchanges
- Questions about eco-friendly product certifications
If you’re experiencing one of these issues, Grove Collaborative’s support team can guide you through the resolution process.
Helpful Links
Below are some useful links to Grove Collaborative’s official resources:
By using the methods outlined in this guide, you’ll be able to quickly and efficiently connect with Grove Collaborative’s customer service team to resolve your issue. Whether you choose phone, email, chat, or the app, support is just a few clicks away!
