How to Contact Glo Customer Service: Phone, Email, Chat & App Help

Glo is a leading telecommunications provider offering mobile, internet, and other digital services. Whether you're facing billing issues, experiencing service interruptions, or need help managing your account, Glo's customer service team is ready to assist. This comprehensive guide breaks down all the ways you can contact Glo customer support to get help quickly and efficiently.

Customer Service Contact Methods

Glo provides multiple ways to reach their customer service team. Below, you'll find all the available contact options, including phone numbers, email, live chat, and in-app support, with clear instructions on how to use them.

Phone Numbers

The fastest way to get in touch with Glo customer service is by phone. Different numbers are available for various services, so choose the one that best suits your needs.

Purpose	Phone Number	Availability
General Customer Support	121 (for Glo users)	24/7
General Customer Support	+234 805 002 0121	24/7 (for non-Glo users)
Corporate Customer Support	+234 802 005 5555	Monday - Friday, 8 AM to 5 PM (WAT)
Roaming/International Support	+234 805 555 0101	24/7

Tip: Have your account details, such as your phone number or customer ID, ready before calling for faster service.

Emails

If you prefer email communication, Glo offers dedicated email addresses for different purposes. However, response times may vary, and email is best suited for non-urgent inquiries.

Purpose	Email Address
General Customer Support	customercare@gloworld.com
Fraud or Security Issues	fraud@glo.com.ng
Corporate Inquiries	corporatecare@gloworld.com

Note: For urgent issues, it’s recommended to use phone or chat support instead of email.

Website Chatbot

Glo’s website features a chatbot designed to handle common inquiries and provide quick resolutions. The chatbot is available 24/7 and can assist with:

Checking account balances.
Paying bills or purchasing data bundles.
Troubleshooting service issues.

If the chatbot cannot resolve your issue, it can escalate your request to a live customer support agent. Visit Glo's official website and click the chat icon in the bottom-right corner to begin.

In-App Support

Glo’s mobile app provides convenient access to customer service. Follow these steps to contact support through the app:

Download and install the Glo Café app from the Google Play Store or Apple App Store.
Log in with your Glo account credentials.
Navigate to the Support or Help Center section.
Choose your preferred contact method (chat, call, or email) and follow the prompts.

The app also lets you manage your account, check balances, and troubleshoot common issues.

Response Time Expectations

Here’s what you can expect in terms of response times for each contact method:

Contact Method	Estimated Response Time
Phone Support	Immediate (depending on call volume)
Email Support	24-48 hours
Chatbot/Live Chat	Instant (escalation may take longer)
In-App Support	Instant for chat; 24 hours for email

Tips for Getting Help Faster

To save time and resolve your issue quickly, follow these tips:

Call during off-peak hours: Weekdays early in the morning or late in the evening tend to have shorter wait times.
Use chat for simple issues: Chatbots and live agents can quickly address common problems like balance inquiries or service disruptions.
Prepare your details: Have your account number, phone number, or recent transaction details ready before contacting support.
Check the FAQ section first: Many common issues are addressed in Glo’s online help section, saving you the need to contact customer service.

Common Issues Customers Ask About

Here are some of the most common reasons people contact Glo customer service:

Troubleshooting service outages or slow internet speeds.
Resolving billing errors or payment disputes.
Activating or deactivating services (e.g., roaming, data plans).
Recovering a lost or stolen SIM card.
Updating account details or resetting passwords.

Helpful Links

Here are some useful links to help you access Glo’s services and support:

By using the contact methods and tips outlined in this guide, you can quickly connect with Glo’s customer service team and resolve your issues efficiently.