How to Contact Frontier Communications Customer Service: Phone, Email, Chat & App Help
Frontier Communications is a popular provider of internet, phone, and TV services across the United States. Whether you’re facing service outages, billing issues, or need help managing your account, getting in touch with Frontier’s customer support team is essential. This guide outlines all the ways you can contact Frontier Communications for assistance, so you can resolve issues quickly and efficiently.
Customer Service Contact Methods
Frontier Communications offers multiple ways to reach their customer support team. Below are the most efficient methods, including phone numbers, email options, live chat, and app support.
Phone Numbers
Getting in touch with a Frontier representative via phone is one of the most direct ways to resolve issues. Here are the main customer service phone numbers:
| Purpose | Phone Number | Hours of Operation |
|---|---|---|
| General Customer Support | 1-800-921-8101 | 24/7 |
| Technical Support | 1-800-239-4430 | 24/7 |
| New Service Inquiries | 1-855-981-4538 | Monday–Friday: 7 AM–11 PM (ET) Saturday–Sunday: 8 AM–8 PM (ET) |
| Business Customer Support | 1-800-921-8102 | Monday–Friday: 8 AM–9 PM (ET) Saturday: 8 AM–8 PM (ET) |
| Fraud Department | 1-800-552-5551 | Monday–Friday: 8 AM–5 PM (ET) |
Emails
While Frontier Communications does not promote email as a primary support channel, you can use the following email addresses for specific issues:
- General Support: support@frontier.com
- Fraud Department: fraud@frontier.com
For urgent matters, it’s recommended to use phone or chat instead of email for faster assistance.
Website Chatbot
Frontier Communications offers a live chat feature on their official website to help you resolve issues quickly. Here’s how to access it:
- Visit the Frontier Communications Support Page.
- Click on the chat icon, usually located in the bottom right corner of the page.
- Type in your issue, and the chatbot will provide guidance or escalate to a live agent if needed.
Availability: The chatbot is available 24/7 and can assist with common issues such as billing inquiries, troubleshooting, and service status updates.
In-App Support
Frontier’s mobile app provides another convenient way to get help. Here’s how to access customer support through the app:
- Download the MyFrontier App from the Apple App Store or Google Play Store.
- Log in using your Frontier account credentials.
- Navigate to the “Support” section.
- Use the self-service tools or connect with a representative through the app.
The app is particularly helpful for managing your account, checking service status, and troubleshooting minor issues.
Response Time Expectations
Here’s a breakdown of how long you can typically expect to wait for assistance through various channels:
| Contact Method | Expected Response Time |
|---|---|
| Phone Support | Immediate or within 5–15 minutes |
| Live Chat | Immediate or within 5–10 minutes |
| 24–48 hours | |
| In-App Support | Immediate for self-service; live agent wait times may vary |
Tips for Getting Help Faster
Follow these tips to minimize wait times and get assistance quickly:
- Call During Off-Peak Hours: Early mornings (before 9 AM) or late evenings (after 8 PM) tend to have shorter wait times.
- Use Live Chat for Simple Issues: Chat is often faster than phone calls for quick fixes like billing inquiries or resetting passwords.
- Prepare Your Information: Have your account number, contact details, and a description of your issue ready before contacting support.
Common Issues Customers Ask About
Here are some common topics Frontier Communications customer support can help with:
- Billing questions or errors
- Internet or TV service outages
- New service installations or upgrades
- Troubleshooting Wi-Fi or equipment issues
- Resetting account passwords
- Canceling or transferring services
If your issue matches one of these topics, mention it clearly when reaching out to save time.
Helpful Links
For additional support, visit these official Frontier Communications resources:
By using this guide, you can quickly find the right contact method to resolve your Frontier Communications issues. Whether it’s via phone, email, chat, or app, Frontier’s support team is available to ensure your services run smoothly.
