How to Contact Fabletics Customer Service: Phone, Email, Chat & App Help
Fabletics is a popular activewear brand offering stylish, high-quality athletic apparel for men and women. Whether you're a VIP member or a casual shopper, you might need to contact their customer service for issues like billing disputes, subscription cancellations, size exchanges, or account management. Here’s a comprehensive guide to help you quickly and easily get in touch with Fabletics customer support.
Customer Service Contact Methods
Fabletics provides multiple ways to reach their customer service team, including phone, email, live chat, and in-app support. Below, you'll find detailed instructions and contact information for each method.
Phone Numbers
If you prefer speaking directly to a representative, calling Fabletics customer service is a great option. Here are the relevant phone numbers:
| Phone Number | Purpose | Hours of Operation (PST) |
|---|---|---|
| 1-844-322-5384 | General Customer Support | Mon–Fri: 9 AM – 9 PM Sat–Sun: 9 AM – 6 PM |
- Be sure to have your account details handy, such as your email address or order number, to expedite the process.
Emails
Email support is a convenient option for non-urgent queries or when you need a record of your communication. However, Fabletics generally encourages phone or chat for faster resolutions.
| Email Address | Purpose |
|---|---|
| support@fabletics.com | General Customer Inquiries |
Note: Response times may vary, and emails are typically answered within 24–48 hours. For time-sensitive issues, it’s best to use phone or chat support.
Website Chatbot
Fabletics offers a live chatbot on their website that can assist with common issues like checking order status, updating account information, or canceling memberships. Here’s how to access it:
- Visit the Fabletics Support Page.
- Look for the chat icon in the bottom-right corner.
- Click the chat icon and type your question or issue.
The chatbot is available 24/7 for basic inquiries. If your issue requires further assistance, the chatbot can escalate your request to a human representative during business hours.
In-App Support
If you’re a Fabletics app user, you can conveniently contact customer support directly through the app. Follow these steps:
- Open the Fabletics app on your smartphone.
- Log in to your account.
- Tap on the "Help" or "Customer Support" section in the menu.
- Select your preferred contact method (chat, email, or phone).
The app also allows you to track orders, manage your membership, and handle returns.
Response Time Expectations
Here’s what you can expect for response times based on your chosen contact method:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate or within 5 minutes |
| Live Chat | Immediate or within 5 minutes |
| 24–48 hours | |
| In-App Support | Varies; similar to chat or email |
Tips for Getting Help Faster
Here are some tips to minimize your wait time and get your issue resolved as quickly as possible:
- Call During Off-Peak Hours: Try calling early in the morning or mid-afternoon to avoid long wait times.
- Use Live Chat for Quick Fixes: Chat is often the fastest way to resolve simple issues like order tracking or membership cancellations.
- Prepare Relevant Information: Have your order number, account email, or any relevant details ready before contacting support to streamline the process.
Common Issues Customers Ask About
Here are some common issues Fabletics customer service can help you with:
- Canceling a VIP membership
- Clarifying billing charges
- Requesting refunds or exchanges
- Updating shipping or payment details
- Tracking orders
- Reporting damaged or incorrect items
Helpful Links
Here are some useful links to access Fabletics customer support and resources:
By using the methods outlined above, you can easily reach Fabletics customer service and resolve your concerns quickly. Whether it’s a membership issue or a product inquiry, their team is available to assist you.
