How to Contact ESPN Plus Customer Service: Phone, Email, Chat & App Help
Looking to resolve an issue with ESPN Plus? Whether you're experiencing billing problems, streaming interruptions, or account management concerns, contacting ESPN Plus customer service can help you get back on track quickly. In this guide, we outline all the ways to reach ESPN Plus support, including phone, email, live chat, and in-app assistance.
Customer Service Contact Methods
Here’s a breakdown of the available ways to get in touch with ESPN Plus customer service. Choose the option that works best for you based on your issue and urgency.
Phone Numbers
Reaching ESPN Plus via phone is one of the fastest ways to resolve urgent issues. Below are the key phone numbers and working hours:
| Purpose | Phone Number | Availability |
|---|---|---|
| General Customer Support | 1-800-727-1800 | 9:00 AM to 1:00 AM ET, 7 days/week |
| Billing and Subscription | 1-888-549-3776 | 10:00 AM to 10:00 PM ET, Mon–Fri |
Note: Be prepared to verify your account details when you call.
Emails
While ESPN Plus does not widely advertise email support, you can use the following email addresses for specific issues. Keep in mind that email responses may take longer compared to phone or chat.
| Purpose | Email Address | Response Time |
|---|---|---|
| General Support | support@espn.com | 24–48 hours |
| Billing Issues | billing@espnplus.com | 24–48 hours |
If your issue is urgent, it’s recommended to use phone or chat support instead.
Website Chatbot
The ESPN Plus website features a live chatbot that can assist with basic issues, such as account recovery, subscription questions, and troubleshooting. Here’s how to access it:
- Visit the ESPN Plus support page.
- Click the Chat with Us button in the bottom-right corner.
- Answer the bot’s initial questions to narrow down your issue.
- If needed, request escalation to a live agent.
Availability: The chatbot is available 24/7, but live agents are typically accessible between 9:00 AM and 1:00 AM ET.
In-App Support
The ESPN app also provides direct access to customer support. Follow these steps to get help:
- Open the ESPN app on your smartphone or tablet.
- Tap the Settings icon (gear symbol) in the top-right corner.
- Select Help or Customer Support.
- Choose your issue to either access self-help resources or connect with support.
Using the app is a convenient way to resolve issues like playback errors or account login problems.
Response Time Expectations
Different contact methods come with varying response times. Use the table below to determine the best option for your needs:
| Contact Method | Estimated Response Time |
|---|---|
| Phone Support | Immediate (within 5–15 minutes) |
| Live Chat | Immediate (within 2–10 minutes) |
| Email Support | 24–48 hours |
| In-App Support | Immediate (via live chat) |
For the fastest assistance, use live chat or phone support.
Tips for Getting Help Faster
Here are some tips to ensure a quick and efficient resolution:
- Call During Off-Peak Hours: Early mornings or late evenings may have shorter wait times.
- Prepare Your Account Info: Have your subscription details, billing info, and account email ready.
- Use Live Chat for Simple Issues: Live chat is ideal for quick fixes like password resets or subscription questions.
- Check the Help Center First: Common issues may have solutions in the ESPN Support Center.
Common Issues Customers Ask About
Here are some frequently asked questions that ESPN Plus support can assist with:
- Subscription Problems: Cancelling, renewing, or upgrading your plan.
- Billing Disputes: Incorrect charges or refund requests.
- Streaming Issues: Buffering, playback errors, or app crashes.
- Account Management: Password resets, email changes, and login problems.
Helpful Links
For additional resources and direct access to support, check out these links:
By using the contact methods outlined above, you’ll be able to resolve your ESPN Plus issues quickly. Whether you prefer phone, email, chat, or app-based support, ESPN Plus has a solution to meet your needs.
