Dollar Shave Club

# How to Contact Dollar Shave Club Customer Service: Phone, Email, Chat & App Help

Dollar Shave Club, known for its convenient subscription services for razors and grooming products, provides several customer support options to resolve issues like billing concerns, product questions, account management, and more. This guide outlines all the ways you can quickly and easily contact their customer service team.

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## Customer Service Contact Methods

Dollar Shave Club offers multiple ways to get in touch with their customer service team. Whether you prefer phone, email, or online options, here are all the details:

### Phone Numbers

If you need immediate assistance, contacting Dollar Shave Club via phone is a great option. Below are the relevant phone numbers:

| **Phone Number**       | **Purpose**             | **Hours of Operation**                     |
|-------------------------|-------------------------|--------------------------------------------|
| 1-888-985-5454         | General Support         | Monday to Friday: 6 AM - 6 PM PT           |

> **Note:** Dollar Shave Club does not offer 24/7 phone support. Be sure to call during business hours for assistance.

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### Emails

Dollar Shave Club provides email support for members who prefer writing out their concerns. Keep in mind that response times may vary depending on the complexity of your issue.

| **Email Address**                | **Purpose**                |
|----------------------------------|----------------------------|
| help@dollarshaveclub.com         | General Support            |

> **Tip:** For faster responses, include your account information and a detailed explanation of your issue when sending an email.

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### Website Chatbot

The Dollar Shave Club website features an easy-to-use chatbot for quick assistance. Here’s what you need to know:

- **Availability:** 24/7  
- **Capabilities:**  
  - Help with account login issues  
  - Order tracking and updates  
  - Cancelation or modification of subscriptions  
  - Escalation to a human agent if needed  

To access the chatbot, simply visit [Dollar Shave Club’s Help Center](https://www.dollarshaveclub.com/help) and click on the chat icon.

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### In-App Support

If you’re using the Dollar Shave Club mobile app, you can also contact customer service directly through the app. Here’s how:

1. Open the Dollar Shave Club app on your phone.
2. Navigate to the **“Help”** or **“Support”** section.
3. Select your issue and follow the prompts to connect with a representative or use the chatbot.

> **Pro Tip:** The app is ideal for managing subscriptions, tracking orders, and getting instant answers to basic questions.

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## Response Time Expectations

Here’s what you can expect in terms of response times for each method of contact:

| **Contact Method** | **Estimated Response Time** |
|---------------------|-----------------------------|
| Phone              | Immediate (during business hours) |
| Email              | 24-48 hours                |
| Chatbot            | Instant                    |
| In-App Support     | Instant to 24 hours        |

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## Tips for Getting Help Faster

- **Call during off-peak hours:** Try calling early in the morning or mid-afternoon to avoid long wait times. 
- **Be prepared:** Have your account details, order number, or subscription information ready to streamline the process. 
- **Use the chatbot for quick fixes:** Many issues, like order tracking or cancelations, can be resolved instantly without waiting for a human agent.

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## Common Issues Customers Ask About

Here are some common topics Dollar Shave Club’s customer service can help with:

- Updating billing information
- Tracking orders and shipments
- Canceling or modifying subscriptions
- Requesting refunds or replacements
- Troubleshooting account login issues

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## Helpful Links

- [Dollar Shave Club Help Center](https://www.dollarshaveclub.com/help)  
- [Dollar Shave Club App on iOS](https://apps.apple.com/app/dollar-shave-club/id1027129311)  
- [Dollar Shave Club App on Android](https://play.google.com/store/apps/details?id=com.dollarshaveclub.android)  

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Dollar Shave Club’s customer service team is committed to resolving your issues quickly and efficiently. Use the contact methods outlined in this guide to get the help you need!