How to Contact Daily Harvest Customer Service: Phone, Email, Chat & App Help
Introduction
Daily Harvest delivers chef-crafted, organic, and plant-based meals straight to your doorstep. Whether you need assistance with your subscription, have questions about billing, need to modify an order, or encounter an issue with a delivery, getting in touch with their customer service can help resolve your concerns quickly. This guide provides all the ways you can contact Daily Harvest customer support to ensure you get the help you need.
Customer Service Contact Methods
Daily Harvest offers several options for reaching their customer service team. Below are the most effective ways to contact them, including phone, email, chatbot, and in-app support.
Phone Numbers
Daily Harvest does not currently provide a direct customer service phone number. Instead, they recommend using their online support channels for assistance. For urgent issues, refer to the chatbot or in-app options detailed below.
Emails
You can contact Daily Harvest via email for specific support requests. Below are the relevant email addresses and their purposes:
| Email Address | Purpose |
|---|---|
| support@daily-harvest.com | General customer service inquiries |
| press@daily-harvest.com | Media and PR inquiries |
Note: Daily Harvest prioritizes responses via their online support channels and chatbot for faster resolution. Email responses may take longer.
Website Chatbot
Daily Harvest’s website features a helpful chatbot that can assist with common issues like order tracking, account changes, or subscription management. Here’s how to access it:
- Visit the Daily Harvest website.
- Click on the chat icon in the bottom-right corner of the homepage.
- Follow the prompts to describe your issue.
The chatbot is available 24/7 and can escalate your request to a human support agent during business hours if needed.
In-App Support
The Daily Harvest mobile app provides a seamless way to contact customer service. Follow these steps to access in-app support:
- Open the Daily Harvest app on your device.
- Tap the Profile icon in the bottom navigation bar.
- Select Help Center or Contact Support.
- Choose your issue, and you’ll either be connected to a chatbot or directed to submit a support request.
Using the app is often faster and more convenient for existing customers.
Response Time Expectations
Here’s how long it typically takes to get a response from Daily Harvest depending on the method you use:
| Contact Method | Expected Response Time |
|---|---|
| Chatbot | Instant for simple queries; 1-2 hours for agent escalation |
| 24-48 hours | |
| In-App Support | 1-2 hours during business hours |
Tips for Getting Help Faster
- Use the Chatbot: For quick fixes, the chatbot is the fastest way to get help. It’s available 24/7 and can escalate issues during business hours.
- Contact During Off-Peak Hours: Reach out early in the morning or late at night to avoid long queues for human support.
- Provide All Relevant Information: When submitting a request, include details like your order number, email address, and a clear description of the issue to speed up resolution.
Common Issues Customers Ask About
Here are some of the most common reasons customers contact Daily Harvest support:
- Tracking or modifying an order
- Cancelling or pausing a subscription
- Reporting damaged or missing items
- Billing or refund inquiries
- Dietary or ingredient questions
Helpful Links
Below are some useful links to access Daily Harvest’s support resources:
By following this guide, you can quickly and efficiently contact Daily Harvest customer service and resolve any concerns with your subscription or orders.
