How to Contact Crepe Erase Customer Service: Phone, Email, Chat & App Help

If you're a Crepe Erase customer looking for support, this guide is here to help. Crepe Erase, known for its anti-aging skincare products, offers multiple customer service options to address issues like order inquiries, billing questions, subscription management, and more. Here's everything you need to know to quickly and easily get in touch with Crepe Erase's customer service team.

Customer Service Contact Methods

Crepe Erase provides several ways to contact their customer support team. Below are the most effective methods to reach them, including their working hours and what each method can resolve.

📞 Phone Numbers

Reach out to Crepe Erase’s customer service team by phone for immediate assistance. Whether you have questions about your order, need to update your subscription, or are seeking a refund, calling is often the fastest option.

Phone Number	Purpose	Hours of Operation
1-888-708-2042	General Customer Support	Monday–Friday: 8 AM–8 PM (EST)
1-877-557-6349 (VIP)	VIP Membership Support	Monday–Friday: 8 AM–8 PM (EST)

Tips:

Call early in the morning or during non-peak hours (e.g., early afternoons) for shorter wait times.
Have your order number or account details ready for quicker assistance.

📧 Emails

Crepe Erase also offers email support for non-urgent inquiries. This is ideal for issues that require detailed documentation, such as order discrepancies or refund requests.

Email Address	Purpose
support@crepeerase.com	General Customer Support
billing@crepeerase.com	Billing and Subscription Issues

Note:

While email support is available, responses typically take 24–48 hours. For urgent matters, it’s better to call or use live chat.

💬 Website Chatbot

Crepe Erase offers a convenient live chat option on their official website. The chatbot can help with a variety of common issues, including:

Tracking an order
Updating payment information
Canceling or pausing subscriptions

If the chatbot cannot resolve your issue, you’ll be connected to a human representative.

To access the chatbot:

Visit Crepe Erase's official website.
Click the chat icon in the bottom-right corner.
Follow the prompts to describe your issue.

Availability:

Monday–Friday: 9 AM–6 PM (EST)
Note: The chatbot is available 24/7 for automated responses, but human agents are only available during business hours.

📱 In-App Support

If you’ve downloaded the Crepe Erase mobile app, you can easily access customer support directly within the app. Here’s how:

Open the Crepe Erase app on your device.
Navigate to the Help Center or Contact Us section in the menu.
Choose your preferred method of communication (e.g., live chat or email).
Follow the prompts to describe your issue.

Using the app is especially convenient for customers who are managing subscriptions or tracking orders.

Response Time Expectations

Here’s how long you can typically expect to wait for a response, depending on the contact method you choose:

Contact Method	Estimated Response Time
Phone	Immediate (during business hours)
Live Chat	Within a few minutes (business hours)
Email	24–48 hours
In-App Support	Varies (typically within 24 hours)

Tips for Getting Help Faster

Follow these tips to ensure your issue is resolved as quickly as possible:

Call During Off-Peak Hours: Early morning or mid-afternoon are typically the best times to avoid long hold times.
Use Live Chat for Quick Fixes: Simple issues like tracking orders or updating details can often be handled faster via live chat.
Be Prepared: Have your account number, order ID, and any relevant details ready before contacting support.
Be Clear and Concise: Clearly describe your issue and the resolution you’re seeking to help the agent assist you more effectively.

Common Issues Customers Ask About

Here are some of the most common reasons customers contact Crepe Erase support:

How to cancel or pause a subscription
Refund and return policy inquiries
Tracking an order
Updating shipping or billing information
Troubleshooting product issues or concerns

Helpful Links

Here are some useful links to help you resolve your issue or get in touch with Crepe Erase customer service:

By using the contact options and tips outlined in this guide, you should be able to resolve any issue with Crepe Erase’s customer service team quickly and efficiently. Whether you prefer calling, emailing, or chatting, help is just a few clicks or a phone call away.