How to Contact Craftsy Customer Service: Phone, Email, Chat & App Help
Craftsy, a leading online platform for creative enthusiasts, offers classes, kits, and resources for crafting projects such as knitting, sewing, and baking. Whether you're facing billing issues, technical difficulties, or need help managing your account, Craftsy’s customer service team is available to assist. This guide outlines all the ways you can quickly get in touch with Craftsy’s support team and resolve your queries efficiently.
Customer Service Contact Methods
Phone Numbers
If you prefer speaking directly to a representative, Craftsy provides phone support for general inquiries and troubleshooting.
| Phone Number | Purpose | Availability |
|---|---|---|
| 1-888-891-7203 | General Support & Billing Issues | Monday - Friday, 9 AM - 5 PM (EST) |
Note: Be prepared with your account details or order number for faster assistance.
Emails
Email support is a convenient option for non-urgent inquiries or detailed issues.
| Email Address | Purpose |
|---|---|
| support@craftsy.com | General Customer Support |
| billing@craftsy.com | Billing and Subscription Issues |
| technicalsupport@craftsy.com | Technical or App-Related Issues |
Important: Response times for email support may vary, so if your issue is time-sensitive, consider using phone or chat options.
Website Chatbot
Craftsy’s website features a chatbot to provide instant assistance with common questions.
- Availability: 24/7
- Capabilities:
- Resolving account login issues
- Accessing order details
- FAQs on classes and subscriptions
- If your issue cannot be resolved, the chatbot can escalate your query to a live agent during business hours.
To access the chatbot:
- Visit Craftsy’s Support Page.
- Click the chat icon in the bottom-right corner of the screen.
In-App Support
Craftsy’s mobile app offers direct access to customer support. Here’s how you can contact them through the app:
- Open the Craftsy app on your device.
- Navigate to the Help & Support section in the settings menu.
- Choose your issue from the provided list or select "Contact Support" to submit a detailed query.
The in-app support option is great for troubleshooting app-related issues or managing your subscriptions.
Response Time Expectations
Here’s what you can expect in terms of response times based on the contact method you choose:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate (during business hours) |
| 24-48 hours | |
| Website Chatbot | Instant (escalation takes longer) |
| In-App Support | 24-48 hours |
Tips for Getting Help Faster
- Call During Off-Peak Hours: To avoid long wait times, try calling early in the morning or late afternoon.
- Use Chat for Quick Fixes: For simple issues like password resets or account access, the chatbot or live chat option is the fastest method.
- Prepare Your Information: Have your account details, order number, or subscription ID ready to save time when contacting support.
Common Issues Customers Ask About
Craftsy’s customer service team frequently assists with the following:
- Subscription upgrades or cancellations
- Troubleshooting video playback issues
- Accessing purchased classes or materials
- Password resets and account recovery
- Billing discrepancies or refunds
For detailed guides on these topics, visit the Craftsy Help Center.
Helpful Links
- Official Support Page: https://www.craftsy.com/help
- Craftsy Mobile App: Download for iOS | Download for Android
- FAQ Section: Craftsy FAQs
By using the strategies and contact methods outlined in this guide, you can quickly and effectively resolve any issues with Craftsy’s services. Whether you prefer phone, email, or chat, their dedicated support team is here to help!
