How to Contact Course Hero Customer Service: Phone, Email, Chat & App Help
If you're a Course Hero user and need assistance, whether it's for billing issues, subscription questions, or account management, getting in touch with their customer service is key. This article provides a comprehensive guide on how to contact Course Hero support through various methods, so you can resolve your issues quickly and efficiently.
Customer Service Contact Methods
Course Hero offers multiple ways to get in touch with their customer support team. Below are the available options, including phone, email, chatbot, and in-app support.
Phone Numbers
Course Hero does not provide a direct customer service phone number for general inquiries. Instead, they encourage users to utilize their online support options like email and chat. If you're looking for immediate assistance, consider using the chatbot or email options listed below.
Note: If phone support becomes available in the future, this section will be updated.
Emails
Course Hero provides email support for specific issues. Here's a breakdown of their email contacts:
| Email Address | Purpose | Response Time |
|---|---|---|
| support@coursehero.com | General customer support inquiries | 1-3 business days |
| privacy@coursehero.com | Privacy-related concerns (e.g., data requests) | 3-5 business days |
| legal@coursehero.com | Legal matters or copyright infringement reports | 5-7 business days |
If you have a general issue, it's best to use the main support email. For faster resolution, include all relevant account details, such as your registered email and a brief description of the issue.
Website Chatbot
Course Hero’s AI-powered chatbot is available on their official website to assist with common issues like subscription questions, document uploads, or account troubleshooting. Here’s what you need to know:
- Availability: 24/7
- Capabilities:
- Resolves frequently asked questions (FAQs)
- Helps with account access issues
- Provides guidance on billing and subscription cancellations
- Escalation: If the chatbot cannot solve your problem, you can request escalation to a human agent.
To access the chatbot:
- Go to the Course Hero Help Center.
- Click the chat icon at the bottom-right corner of the page.
- Follow the prompts to describe your issue.
In-App Support
If you're using the Course Hero mobile app, you can contact support directly within the app. Follow these steps:
- Open the Course Hero app on your device.
- Tap the Menu icon in the top-left corner.
- Select Help Center or Customer Support.
- Choose your issue type and follow the prompts to submit a request.
The in-app support feature is particularly useful for account-related issues or if you're unable to access the website.
Response Time Expectations
The time it takes to get a response from Course Hero depends on the method you use to contact them. Here's an overview:
| Contact Method | Estimated Response Time |
|---|---|
| 1-3 business days for general inquiries | |
| Chatbot | Instant for FAQs; escalation may take 24-48 hours |
| In-App Support | 1-2 business days |
For urgent matters, the chatbot or in-app support are your best options.
Tips for Getting Help Faster
To save time and improve the chances of resolving your issue quickly, consider these tips:
- Be specific: When contacting support, provide all relevant details, such as your registered email, payment information, and a clear description of your problem.
- Use chat for simple issues: For quick questions or basic troubleshooting, the chatbot is the fastest option.
- Contact during off-peak hours: If escalated to a human agent, avoid peak times (e.g., afternoons) to reduce wait times.
- Check the Help Center: Course Hero’s Help Center has a wealth of FAQs and guides that may resolve your issue without needing to contact support.
Common Issues Customers Ask About
Here are some common reasons users contact Course Hero support:
- Billing and subscription: Cancelling subscriptions, refund requests, or resolving overcharges.
- Account access issues: Password resets or account recovery.
- Uploading and unlocking documents: Troubleshooting upload errors or unlocking study resources.
- Privacy concerns: Deleting an account or managing personal data.
Many of these issues can be resolved through their online Help Center or chatbot.
Helpful Links
Below are some helpful resources to get started:
- Course Hero Help Center – Access FAQs, guides, and the chatbot.
- Contact Course Hero Support – Email general inquiries directly.
- Course Hero App on iOS – Download the app for in-app support.
- Course Hero App on Android – Access customer support through the Android app.
Course Hero’s customer service is designed to provide users with efficient solutions to their questions and concerns. Whether you're reaching out for billing assistance or technical support, the methods outlined above will help you get the help you need.
