How to Contact Conde Nast Traveler Customer Service: Phone, Email, Chat & App Help

If you're looking to resolve an issue or get assistance from Conde Nast Traveler, their customer service team is here to help. Whether you’re facing subscription problems, billing inquiries, or need help with account management, this guide will walk you through the best ways to contact them quickly and easily. Learn about all the available contact methods, response times, and tips to ensure you get the support you need.

Customer Service Contact Methods

Conde Nast Traveler provides several ways to get in touch with their customer support team. Here’s a breakdown of all the available methods:

Phone Numbers

If you prefer speaking directly with a representative, calling is one of the fastest ways to resolve your issue.

Department	Phone Number	Hours of Operation
General Customer Support	1-800-777-0700	Monday–Friday: 8:00 AM – 5:00 PM EST
International Support	+1-515-243-3273	Monday–Friday: 8:00 AM – 5:00 PM EST

Make sure to have your account details or subscription number ready for faster service.

Emails

If your issue isn’t urgent, email is a convenient option. However, response times may be slower compared to phone or chat support.

Email Address	Purpose
subscriptions@condenast.com	Subscription and billing issues
support@condenast.com	General inquiries

Note: For faster assistance, include your account number or relevant details in your email.

Website Chatbot

Conde Nast Traveler offers a chatbot on their official website to assist with common inquiries. The chatbot is available 24/7 and can help with tasks like:

Updating subscription details
Resetting passwords
Providing account information

If the chatbot cannot resolve your issue, it can escalate your query to a live agent during business hours.

To access the chatbot:

Visit Conde Nast Traveler’s official website.
Click on the “Support” or “Help” button located in the bottom right corner of the page.
Follow the prompts to get assistance.

In-App Support

If you use the Conde Nast Traveler mobile app, you can also reach customer support directly through the app. Here’s how:

Open the Conde Nast Traveler app on your device.
Navigate to the Settings or Help section.
Select Contact Support or Need Help?.
Choose your preferred contact option, such as email or chat.

The in-app support option is especially useful for account-related concerns or technical issues with the app.

Response Time Expectations

Here’s an overview of how long you can typically expect to wait for a response based on the contact method:

Contact Method	Estimated Response Time
Phone	Immediate (during business hours)
Email	24–48 hours
Website Chatbot	Instant for automated responses
In-App Support	Varies; often within 24 hours

For urgent issues, calling or using the chatbot during business hours is recommended.

Tips for Getting Help Faster

Here are some tips to ensure you receive assistance as quickly as possible:

Call During Off-Peak Hours: Avoid calling at the start of the day or during lunch hours when wait times tend to be longer.
Have Your Details Ready: When contacting support, provide your subscription or account number upfront to save time.
Use the Chatbot for Simple Issues: Tasks like password resets or account updates can often be resolved instantly via the chatbot.
Be Clear and Concise: Clearly explain your issue and include all relevant details when contacting support.

Common Issues Customers Ask About

Here are some common reasons customers contact Conde Nast Traveler’s customer service:

Subscription cancellations or renewals
Updating billing information
Address changes for magazine delivery
Trouble accessing digital content
Technical issues with the mobile app
Refund requests or billing disputes

If one of these matches your problem, refer to the relevant contact method above for the quickest resolution.

Helpful Links

Here are some direct links to resources that might help you resolve your issue without needing to contact support:

By using the contact options and tips outlined in this guide, you’ll be able to connect with Conde Nast Traveler’s customer service team quickly and efficiently. Whether you need help with a subscription, billing issue, or technical support, their team is ready to assist.