How to Contact Chegg Customer Service: Phone, Email, Chat & App Help
Chegg is a popular platform for students offering textbook rentals, homework assistance, online tutoring, and more. Whether you’re experiencing billing issues, technical problems, or need help with your subscription, contacting Chegg’s customer support can resolve your concerns quickly. This guide outlines all the ways to reach Chegg’s customer service, so you can get the help you need as efficiently as possible.
Customer Service Contact Methods
Chegg provides several ways to contact their support team. Below are all the available methods with detailed instructions.
Phone Numbers
If you prefer speaking directly with a representative, calling Chegg’s customer service is a great option. Below are the key phone numbers and their purposes:
| Phone Number | Purpose | Hours of Operation |
|---|---|---|
| 1-855-581-9873 | General Customer Support | 24/7 |
| 1-855-868-1054 | Technical Support | 24/7 |
Emails
Chegg also offers email support for certain issues. However, email support might not provide the fastest resolution. Here's the email address and its purpose:
| Email Address | Purpose |
|---|---|
| support@chegg.com | General inquiries and support |
Note: Email responses may take longer than phone or chat options, so this method is best for non-urgent issues.
Website Chatbot
Chegg’s website features a chatbot to assist with common issues and questions. You can access the chatbot by visiting the Chegg Help Center and clicking on the chat icon.
- Availability: 24/7
- Capabilities:
- Resolves common issues like account access, subscription management, and billing questions.
- Can escalate to a human agent for more complex problems.
In-App Support
The Chegg mobile app also provides a convenient way to contact customer service. Follow these steps to access in-app support:
- Open the Chegg app on your mobile device.
- Navigate to the Help & Support section in the app menu.
- Select your issue from the list of topics or use the search bar.
- If your issue isn’t addressed, you can connect with a support agent directly through the app.
Response Time Expectations
Chegg’s response times may vary depending on the method of contact. Here’s what you can expect:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate (within a few minutes) |
| Website Chatbot/Live Chat | Immediate to a few minutes |
| 24-48 hours | |
| In-App Support | Immediate to a few minutes |
Tips for Getting Help Faster
Getting support quickly requires a few smart strategies. Follow these tips to reduce wait times:
- Call during off-peak hours: Early mornings or late evenings may have shorter wait times for phone support.
- Use the chatbot for quick fixes: For simple issues like password resets or billing questions, the chatbot can save you time.
- Prepare your account details: Have your account information, order number, and issue details ready before contacting support.
Common Issues Customers Ask About
Here are some of the most common topics Chegg’s customer service handles:
- Subscription cancellations or changes
- Billing disputes or refunds
- Account login issues
- Textbook rental returns or extensions
- Technical support for the Chegg app or website
Helpful Links
For more information, here are some official Chegg resources to bookmark:
With the methods and tips outlined above, you can easily connect with Chegg’s customer service team to resolve your issues quickly. Whether it’s through phone, email, or live chat, Chegg offers multiple ways to assist you.
