How to Contact CheckPeople Customer Service: Phone, Email, Chat & App Help
CheckPeople is a trusted online service that provides background checks, public records searches, and other online investigative tools. Whether you need help with billing, technical support, or account management, this guide will show you exactly how to contact CheckPeople customer service quickly and efficiently.
Customer Service Contact Methods
CheckPeople offers multiple ways for customers to get in touch with their support team. Below is a detailed breakdown of each method.
📞 Phone Numbers
If you prefer to speak with a representative directly, you can contact CheckPeople customer support by phone. Here are the details:
| Phone Number | Purpose | Availability |
|---|---|---|
| 1-800-267-2122 | General Customer Support | Monday–Friday, 8:00 AM–5:00 PM EST |
| 1-888-838-9023 | Billing Inquiries | Monday–Friday, 9:00 AM–6:00 PM EST |
💡 Tip: Calling during non-peak hours (early mornings) can help reduce wait times.
📧 Emails
Email support is another way to contact CheckPeople. Use the appropriate email address based on your issue:
| Email Address | Purpose |
|---|---|
| support@checkpeople.com | General inquiries and technical support |
| billing@checkpeople.com | Billing and subscription-related questions |
Note: Email support is not ideal for urgent issues, as response times may take up to 48 hours.
💬 Website Chatbot
CheckPeople’s website features a chatbot for instant assistance. Here’s what you need to know:
- Availability: 24/7
- Capabilities:
- Resolves common issues like account access or password resets.
- Provides quick answers to frequently asked questions.
- Can escalate complex issues to a live agent during business hours.
To access the chatbot, visit the CheckPeople Contact Page and look for the chat icon in the bottom-right corner.
📱 In-App Support
If you're using the CheckPeople mobile app, you can contact support directly through the app. Here’s how:
- Open the CheckPeople app on your device.
- Tap on the Menu icon (usually located in the top-right corner).
- Select Support or Help Center.
- Choose your issue or tap the Contact Us button to initiate a support request.
Response Time Expectations
Here’s what you can generally expect when contacting CheckPeople customer service:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate to 10 minutes during business hours |
| 24–48 hours | |
| Chatbot | Immediate for automated assistance; 10–15 minutes for live agent |
| In-App Support | 24 hours or less |
Tips for Getting Help Faster
To save time and get assistance quickly, keep the following tips in mind:
- Be Prepared: Have your account details, subscription information, and any relevant documentation ready before contacting support.
- Use Chat for Simple Issues: For quick fixes like password resets or FAQs, the chatbot is the fastest option.
- Call Early: Phone wait times are shorter during early morning hours.
- Be Clear and Concise: Provide all necessary information upfront to avoid delays in resolving your issue.
Common Issues Customers Ask About
Here are some common reasons customers contact CheckPeople support:
- Forgotten login credentials or account lockouts.
- Canceling a subscription or trial period.
- Billing inquiries or disputes.
- Technical issues with the website or mobile app.
- Questions about search results or reports.
If you’re facing one of these issues, CheckPeople’s support team has the tools to assist you.
Helpful Links
For more information or to get in touch with CheckPeople, check out these resources:
- CheckPeople Contact Page
- CheckPeople Help Center
- CheckPeople Mobile App (iOS)
- CheckPeople Mobile App (Android)
By using the methods in this guide, you’ll be able to resolve your CheckPeople concerns quickly and efficiently. Whether you opt for phone support, email, or chat, CheckPeople’s customer service team is ready to assist you.
