Book of the Month

# How to Contact Book of the Month Customer Service: Phone, Email, Chat & App Help

Book of the Month is a popular subscription service for book lovers, offering curated selections of the best new releases each month. Whether you're dealing with billing issues, missing books, account management, or delivery concerns, knowing how to contact their customer service can save time and frustration. This guide provides everything you need to quickly and easily reach out to Book of the Month for assistance.

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## Customer Service Contact Methods

Here are all the ways to get in touch with Book of the Month customer support, based on your preferred method of communication.

### 📞 Phone Numbers

Book of the Month offers phone support for direct assistance. Here's the key information:

| **Phone Number**         | **Purpose**                  | **Hours of Operation**               |
|--------------------------|------------------------------|---------------------------------------|
| 1-888-784-2670           | General Customer Support     | Monday - Friday: 9 AM - 5 PM (ET)    |

**Pro Tip:** Call during off-peak hours (early morning or late afternoon) to reduce wait times.

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### 📧 Emails

For written correspondence, Book of the Month provides email support for specific inquiries. However, email is not the fastest method of communication.

| **Email Address**      | **Purpose**                   |
|-------------------------|-------------------------------|
| support@bookofthemonth.com | General Customer Inquiries  |

**Note:** Expect a response within 1-2 business days when contacting via email.

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### 💬 Website Chatbot

Book of the Month offers a chatbot on their official website to assist with common questions and issues. Here's what you need to know:

- **Availability:** 24/7 for basic queries, such as tracking orders, updating account details, or FAQs.  
- **Human Agent Escalation:** If the chatbot can't resolve your issue, you can request to be connected to a human representative during business hours (Monday - Friday, 9 AM - 5 PM ET).

To use the chatbot:
1. Visit [Book of the Month's website](https://www.bookofthemonth.com).
2. Click the chat icon in the bottom-right corner of the page.
3. Type your question or select a topic to get started.

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### 📱 In-App Support

If you're using the Book of the Month mobile app, you can contact customer service directly from the app. Here's how:

1. Open the **Book of the Month** app on your device.
2. Navigate to the **Settings** or **Help** section.
3. Select the **Contact Us** option to submit a query or start a chat.

This method is especially convenient for quick questions or on-the-go support.

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## Response Time Expectations

Here's a breakdown of how long you can expect to wait for a response, depending on the contact method:

| **Contact Method**         | **Expected Response Time**           |
|-----------------------------|--------------------------------------|
| Phone                       | Immediate (within a few minutes)    |
| Email                       | 1-2 business days                   |
| Website Chatbot             | Instant for basic questions         |
| In-App Support              | Varies, typically within 1 business day |

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## Tips for Getting Help Faster

Follow these tips to expedite your support experience:

1. **Call During Off-Peak Hours:** Early mornings or late afternoons tend to have shorter wait times.
2. **Use the Chatbot for Simple Questions:** For order tracking, FAQs, or account updates, the chatbot is the fastest option.
3. **Be Prepared:** Have your account details, order number, and a clear explanation of your issue ready before contacting support.
4. **Check the FAQs First:** Many common issues are addressed in Book of the Month's [Help Center](https://www.bookofthemonth.com/help).

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## Common Issues Customers Ask About

Here are some common topics Book of the Month customers often seek support for:

- Missing or delayed shipments
- Billing and subscription issues
- Updating account information (e.g., address changes)
- Canceling or pausing a subscription
- Tracking an order
- Selecting or swapping books

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## Helpful Links

Here are some direct links to assist you:

- [Book of the Month Homepage](https://www.bookofthemonth.com)  
- [Help Center](https://www.bookofthemonth.com/help)  
- [Contact Support](https://www.bookofthemonth.com/help/contact)  
- [Book of the Month Mobile App](https://www.bookofthemonth.com/app)

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By following this guide, you'll be equipped to quickly and efficiently contact Book of the Month customer service through your preferred method. Whether you need help with your subscription or resolving an issue, support is just a click or call away!