Been Verified

# How to Contact Been Verified Customer Service: Phone, Email, Chat & App Help

Been Verified is a popular public records search platform that helps users access information about people, properties, and phone numbers. Whether you’re dealing with billing issues, account management, or technical questions, Been Verified’s customer service team is available to assist. This guide outlines all the ways you can contact Been Verified for fast and effective support.

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## Customer Service Contact Methods

Been Verified offers multiple ways to get in touch with customer service. Below, you’ll find details on phone numbers, email addresses, live chat options, and in-app support to help you resolve your issue as quickly as possible.

### Phone Numbers

If you prefer speaking directly with a customer service representative, Been Verified provides a dedicated phone line.

| **Phone Number**           | **Purpose**                  | **Availability**                    |
|-----------------------------|------------------------------|--------------------------------------|
| 1-888-579-5910             | General Customer Support     | Monday–Friday, 6:00 AM–11:30 PM ET  |
| 1-877-394-6174 (alternate) | Billing and Subscription Help | Same as above                       |

#### Tips:
- Call during early morning or late evening hours to avoid long wait times.
- Ensure you have your account details handy for faster assistance.

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### Emails

Email support is another option for less urgent inquiries. However, Been Verified primarily recommends other methods for quicker responses.

| **Email Address**               | **Purpose**                  |
|----------------------------------|------------------------------|
| support@beenverified.com         | General Support and Questions |
| billing@beenverified.com         | Billing and Payment Issues    |

#### Important Note:
- Response times for email inquiries can be slower compared to other contact methods. Consider using live chat or phone for urgent matters.

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### Website Chatbot

Been Verified offers a chatbot feature on their website to assist with common issues. The chatbot is designed to:

- Answer frequently asked questions.
- Provide guidance for account management and troubleshooting.
- Escalate your issue to a live customer support agent if necessary.

#### How to Access the Chatbot:
1. Visit [BeenVerified.com](https://www.beenverified.com).
2. Click on the “Help” or “Support” button at the bottom of the page.
3. Follow the prompts to begin your chat.

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### In-App Support

If you use the Been Verified mobile app, you can easily contact support directly through it.

#### Steps to Access Support in the App:
1. Open the **Been Verified** app on your device.
2. Navigate to the **Settings** menu or **Help Center** option.
3. Tap **Contact Support** and follow the prompts to submit your issue.

The in-app support feature is ideal for account-related queries and app functionality troubleshooting.

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## Response Time Expectations

Here’s a quick overview of how long it typically takes to get a response based on the contact method you choose:

| **Contact Method**   | **Estimated Response Time**             |
|-----------------------|-----------------------------------------|
| Phone                | Immediate (during working hours)        |
| Chatbot              | Instant for FAQs, 5–10 minutes for escalation to a human agent |
| Email                | 24–48 hours                            |
| In-App Support       | Within 24 hours                        |

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## Tips for Getting Help Faster

Follow these tips to minimize wait times and resolve your issue quickly:

- **Call early or late:** Avoid peak hours (midday) for faster service via phone.
- **Be prepared:** Have your account details, billing information, or screenshots ready when contacting support.
- **Use live chat for quick fixes:** The chatbot or live chat option is often faster than email for common issues.

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## Common Issues Customers Ask About

Here are some of the most common reasons customers contact Been Verified’s support team:

- Billing or subscription inquiries (e.g., canceling or refunding a subscription).
- Troubleshooting login or account access issues.
- Questions about search results or reports.
- Resolving technical problems with the mobile app or website.

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## Helpful Links

Here are some official resources that can help you get assistance faster:

- [Been Verified Help Center](https://www.beenverified.com/contact/)
- [Login to Been Verified](https://www.beenverified.com/account/)
- [Download the Mobile App for iOS](https://apps.apple.com/us/app/beenverified-people-search/id349160522)  
- [Download the Mobile App for Android](https://play.google.com/store/apps/details?id=com.beenverified.android)

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By using the contact methods outlined above, you’ll be able to get the support you need from Been Verified quickly and efficiently. If you’re facing an urgent issue, try calling or using the chatbot for immediate assistance.