How to Contact Balance of Nature Customer Service: Phone, Email, Chat & App Help
Balance of Nature is a popular health and wellness company offering natural fruit and vegetable supplements. Whether you need assistance with product inquiries, managing your subscription, billing issues, or delivery concerns, Balance of Nature’s customer service team is ready to help. This guide will walk you through all the ways to contact their customer support efficiently.
Customer Service Contact Methods
Phone Numbers
Calling Balance of Nature’s customer service is one of the quickest ways to get help. Here are the main numbers you can use:
| Phone Number | Purpose | Availability (Time Zone: MST) |
|---|---|---|
| 1-800-246-8751 | General Customer Support | Monday–Friday: 8 AM–5 PM |
| 1-800-246-8751 (option 2) | Subscription Management | Monday–Friday: 8 AM–5 PM |
Note: Be sure to have your account details (e.g., order number or subscription ID) ready before calling to expedite the process.
Emails
If you prefer email communication, you can contact Balance of Nature’s support team for non-urgent issues. Use the email address below:
- support@balanceofnature.com – For general inquiries, subscription management, and billing concerns.
Important: Balance of Nature recommends using their phone or chat options for faster responses, as email inquiries may take longer to process.
Website Chatbot
Balance of Nature offers a chatbot feature on their official website for instant assistance. Here’s how it works:
- Visit the Balance of Nature website.
- Click on the chat icon located in the lower-right corner.
- Type your question or select from common topics like product information, subscription changes, or order tracking.
- If your issue requires human assistance, the chatbot can escalate your request to a live agent during business hours.
Availability: The chatbot is available 24/7, but live agent support is limited to Monday–Friday, 8 AM–5 PM MST.
In-App Support
If you’ve downloaded the Balance of Nature app, you can access customer support directly within the app. Follow these steps:
- Open the Balance of Nature app on your smartphone or tablet.
- Navigate to the Help or Support section in the menu.
- Submit a support request or connect to live chat (if available).
This method is especially useful for managing subscriptions or tracking orders on the go.
Response Time Expectations
Here’s what you can expect in terms of response times for each contact method:
| Contact Method | Estimated Response Time |
|---|---|
| Phone | Immediate to 5 minutes (during hours) |
| Chatbot | Instant (for basic queries) |
| Live Chat | 1–10 minutes (during business hours) |
| 24–48 hours | |
| In-App Support | 12–24 hours |
Tips for Getting Help Faster
- Call During Off-Peak Hours: Avoid calling during lunch hours (12 PM–2 PM MST) for shorter wait times.
- Prepare Your Details: Have your order number, subscription ID, or account info ready before contacting support.
- Use Chat for Quick Questions: Simple issues like tracking an order or updating payment details can often be resolved faster via the chatbot or live chat.
Common Issues Customers Ask About
Here are some common reasons why customers contact Balance of Nature’s support team:
- Cancelling or modifying a subscription
- Tracking an order
- Updating billing or payment information
- Questions about product ingredients or benefits
- Reporting a damaged or incorrect order
Helpful Links
By using these methods to contact Balance of Nature customer service, you can resolve your concerns quickly and efficiently. Whether you prefer calling, emailing, or chatting online, their team is there to support you!
